Privacy policy

Last updated: 1 September 2025

At Rem & El, we want shopping with us to feel simple, safe and enjoyable. This page explains what information we collect when you shop with us, why we need it and how we look after it.

We only use your information where it's needed to run our store, complete your orders, support you as a customer and improve your shopping experience.

What Information Do We Collect?

When you place an order, contact us or use our website, you may provide information such as your:

Name and contact details
Delivery and billing address
Order and payment details
Messages or enquiries you send to us

Our website may also collect basic technical information, such as your browser, device, IP address and how you use our website.

Why Do We Need It?

Quite simply, we need some information to make your shopping experience work!

We may use your information to process your order, take payment, get your parcel delivered, send order updates, deal with returns or refunds and help if you contact us.

We may also use information to keep our store secure, prevent fraud and understand how we can make our website and service better.

If you've chosen to hear from us about new products, offers or updates, we may also contact you for marketing purposes. You can unsubscribe whenever you like.

Who Do We Share Information With?

We don't sell your personal information.

To run our online store and get your orders to you, we work with trusted companies that provide things such as website and e-commerce services, secure payments, delivery, IT, analytics and marketing services.

We only share information where it's needed to provide these services, run our business or meet our legal responsibilities.

Cookies

Like most online shops, our website uses cookies and similar technology to help everything work properly, remember your preferences and understand how our website is being used.

Some cookies may also be used for marketing where you've given permission. You can manage your choices using the cookie settings available on our website.

How Long Do We Keep Your Information?

We don't keep personal information for longer than we reasonably need it.

Some information, such as order and transaction records, may need to be kept for longer to meet our accounting, tax or other legal responsibilities.

Keeping Your Information Safe

We take the security of your information seriously and use appropriate safeguards and trusted service providers to help keep it protected.

No website can promise absolute security, but we take reasonable steps to look after the information entrusted to us.

Your Choices & Rights

You have rights over your personal information. Depending on the circumstances, you may be able to ask us to:

See the information we hold about you, correct something that's wrong, delete certain information, restrict or object to certain uses of your information, or provide a copy of your information.

If you've given us permission to use your information for something, you can also withdraw that permission.

You don't need to understand all the legal terminology — just get in touch and we'll be happy to help with your request.

If you're unhappy with how we've handled your information, you also have the right to raise a concern with the Information Commissioner's Office (ICO).

Children & Privacy

Our online store is intended to be used by adults. We don't knowingly collect personal information directly from children where it would not be appropriate to do so.

If you believe a child has provided personal information to us, please contact us so we can look into it.

Other Websites

Sometimes we may link to other websites or services. If you visit one of these, their own privacy policy will apply to the information they collect.

International Services

Some of the trusted technology providers we use may process information outside the UK. Where this happens, appropriate protections are used where required by data protection law.