Terms of service

OVERVIEW

Welcome to Rem & El. This website, remnel.co.uk, is operated by Rem & El. By using our website or placing an order with us, you agree to these Terms of Service.

Please read these Terms before making a purchase. Nothing in these Terms affects your statutory rights as a consumer.

SECTION 1 – ABOUT OUR STORE

Rem & El is an online toy shop offering a wide range of toys.

By using our website, you agree not to use it for any unlawful or unauthorised purpose or in a way that could damage, disrupt or interfere with the website or its services.

SECTION 2 – PRODUCTS

We make every reasonable effort to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Colours and appearance may vary slightly depending on your screen or device.

Some products, including mystery products and blind boxes, contain randomly selected designs, colours or characters. Unless a product listing specifically states otherwise, purchasing a mystery or blind product does not guarantee a particular design.

All products are subject to availability, and we may change or discontinue products at any time.

SECTION 3 – PRICES & PAYMENT

All prices are displayed in pounds sterling (£) unless stated otherwise.

The total price payable will be shown during checkout before you place your order, including any applicable delivery charges.

We reserve the right to change our prices at any time. Price changes will not normally affect orders that we have already accepted.

If we discover an obvious pricing or listing error after you place an order, we may contact you to correct the issue or cancel and refund the affected order.

SECTION 4 – ORDERS

After placing an order, you will normally receive an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

an item is unavailable;
payment cannot be authorised;
there is an obvious pricing or listing error;
we reasonably suspect fraudulent or unauthorised activity; or
we are unable to fulfil the order.

If we cancel an order after payment has been taken, we will issue the appropriate refund.

Customers are responsible for checking that their delivery address and order information are correct before submitting an order.

SECTION 5 – DELIVERY

We currently deliver within the United Kingdom.

Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our reasonable control.

Tracking information will be provided where applicable.

Please see our Shipping Policy for full information about dispatch times, delivery services and what to do if there is a problem with your delivery.

SECTION 6 – CANCELLATIONS, RETURNS & REFUNDS

Your rights to cancel or return an order depend on the circumstances and applicable UK consumer law.

Our Returns Policy explains our return process, eligibility requirements and how to request a return.

Nothing in our Returns Policy or these Terms affects your statutory rights, including your rights where an item is faulty, damaged or not as described.

SECTION 7 – PRODUCT SAFETY & USE

Customers should follow any age recommendations, warnings, instructions and safety information supplied with a product or shown on its packaging.

Children should be appropriately supervised when using products where supervision is recommended.

Products should only be used for their intended purpose.

Please contact us if you receive an item that appears damaged, defective or unsafe.

SECTION 8 – WEBSITE INFORMATION

We may update, change or remove information, products or features from remnel.co.uk from time to time.

We do not guarantee that our website will always be available without interruption or technical errors.

You must not attempt to interfere with the security or operation of our website, introduce malicious software, misuse our services or use our content unlawfully.

SECTION 9 – THIRD-PARTY SERVICES

Our website may use third-party services for functions such as payments, delivery, analytics or other ecommerce features.

Those services may be subject to their own terms and privacy policies.

Links to third-party websites are provided for convenience. We are not responsible for third-party websites or their content except where responsibility cannot legally be excluded.

SECTION 10 – PRIVACY

We take the handling of personal information seriously.

Information you provide when using our website or placing an order is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for more information about how personal information is collected, used and protected.

SECTION 11 – LIABILITY & YOUR CONSUMER RIGHTS

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory rights as a UK consumer.

We are not responsible for losses that were not reasonably foreseeable when you entered into a contract with us.

If you are purchasing products as a consumer, we do not exclude responsibility for products where doing so would conflict with your rights under applicable consumer law.